How do you end your mobile or live box package?

Orange’s mobile plans are now offered with dedication. If you want to subscribe to a new operator to ask for a portability of the telephone number, it is he who will take care of everything. This procedure requires your new operator to take steps to terminate your old subscription. It therefore saves you sending a letter and allows you to get a good deal by playing the competition, do not hesitate to take a look at our mobile package comparator. With this method you store your mobile number, which is transparent for your contacts.

To end your Orange Mobile Plan, you must First pay attention to Rio’s numberThat is, the unique number to exactly identify the subscription that is linked to your telephone line. To know, just state the 3179A free number. After the call, an SMS will be sent automatically and contains the RIO number, the line number and the possible end of the engagement.

Once the new operator’s subscription has been chosen and your RIO number is in your possession, you only have to delete.

What are the termination costs of an orange mobile plan?

An Orange 4G Mobile Plan does not require reimbursements with fixed termination, as is the case with a live box or a 5G package. In the case of a package with or without deployment with all monthly payments you will not be terminated or changed costs.

If you want to terminate your package with obligation (which is particularly the case for 5G packages) before the expiry date: you must pay the termination costs. A Termination costs simulator Available on the Orange website gives you an estimate of the costs of termination.

What are the termination costs of an orange mobile plan with smartphone?

You want the termination of your mobile package that is contracted with a smartphone through payment and therefore with a commitment period ranging from 24 months. In this case, the termination of the line or changing offer in a non -intended offer gives rise to the regulations of all monthly payments that are awaiting.

In the case of a subscription to a 70 GB + smartphone package, you must, for example, adjust the remaining sum because of the smartphone next to the rest of the package.

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You have the option to terminate your live box at any time after the obligation period, it is generally 12 months. To do this, you must contact the customer service of the operator at 3900 or through your Customer In the Help and Contact section.

To continue
Change internet operator: How to terminate your fiber subscription?

Go from the customer space after you have entered your connection -identification data This address To complete the complete termination of your LiveBox contract. If you choose to carry out this termination by telephone, a consultant will tell you the procedure to follow. It will then offer you the postal address to which you must send your termination email if you choose to do this through this path.

After the termination has been validated, your line will be cut within 10 days of receiving the E -mail.

What are the costs for ending a live box?

Whether it is via an offer with or without obligation, Orange Factures fixed termination costs Up to 50 euros For an internet line.

If you have a subscription with dedication and want to put an end to it, you must pay the rest of the monthly payments. You can obtain a price estimate of this realization of the operator’s termination costens simulator.

After confirmation of termination by the operator, a postpost or an e -mail will be sent to you. This includes a return voucher for each of the equipment, the router and the TV box in particular. You must make a package with the original box with all full equipment and the accessories. The whole thing must be sent to the address on the Oranje Retouretiket. Your package must then be delivered within a time limit by post or by a packing velais in your area.

If the dedication period has not yet been assumed, termination costs will be invoiced.

What are the costs that must be paid in the case of non-retouring to his live box?

In the event that the equipment requested by Orange for this is not returned to the operator and after the potential memories within the requested deadlines, Orange gives the right to apply the costs of non-returns of equipment. These costs can also be applied if the equipment is found in poor condition or is returned incomplete. Here are the costs of non-retouring of equipment:

• Livebox: 100 euros
• TV -decoder: 49 euros (or retain by the Orange from the deposit according to your contract)
• Multi-Screen TV recorder: 100 euros
• Airbox: 49 euros
• Optical fiber cabinet: 100 euros
• Clé TV: 49 euros
• Flybox 4G Plus: 100 euros
• Wi-Fi Repeater: 100 euros

You have access to all invoices since the past 12 months since theOrange Customer Area For 1 year, even after the termination of your line. The identification data and the password remain unchanged if you are already connected to the customer area.

If you do not have access to the last invoice even after this approach, you can contact customer service by telephone 3900 So that a consultant can send him.

Orange termination of letter model

To finally end a mobile plan or a live box, without taking a new operator and therefore permanently losing their mobile or fixed line number, the procedure to be followed is here. The operator recommends contacting assistance per chat or by telephone, but the best method remains the sending of a letter with registered e -mail with confirmation of receipt (LRAR).

At Orange is the destination address of the letter here:

Orange TSA 10008 59878 Lille Cedex 9

Here is a short model of termination letter that it will be possible to send by registered e -mail with confirmation of receipt, once the address of the sender, the destination address, the city and the date added.

Purpose: Request for termination of a mobile/live box subscription Mrs. [numéro de contrat]For the mobile number number [numéro de ligne]. In accordance with the general terms and conditions of sale, thank you for taking the right measures to put an end to the subscription contract that binds us. Remove all information from your files with regard to my postal and bank contact data. In particular, I am opposed to any use or determination of external organizations, of my personal contact details for commercial purposes (Data Protection Act of 6 January 1978). Kind regards, name first name

If you are with another operator

If you are not subscribed to Orange, but you want to end your subscription to another operator, we have published guides that are available.