One user asked T-Mobile employees how they were adjusting to the change and some veterans replied by saying that it was like going back in time. You see, T-Mobile only really started offering tax-inclusive prices around eight years ago. This, understandably, made the job of the company’s store representatives a lot easier and also resulted in less customers confused about their bills.
Now that taxes and other fees are once again no longer included T-Mobile employees are going back to telling customers that additional charges will apply. Some customers are smart enough to ask what this means. If you’re lucky your store’s employee will be able to provide you with an exact number. However a lot of users who visit physical stores are not very tech savvy and do not ask what additional fees will be added to their bills.
T-Mobile wants everyone to use its T-Life app. | Image credit — T-Mobile
T-Mobile isn’t the only carrier company playing with its pricing. Verizon is having a pricing crisis as the company tries everything it can to recover from losing subscribers and its falling shares. The carrier is awarding massive discounts to some users while introducing price hikes for others. As some customers have pointed out: the only real advantage of switching from T-Mobile to Verizon may be a potentially lower bill.
T-Mobile was recently in hot water after it introduced pricing updates of its own and the new pricing structure seems to be a follow-up to that. Some users have already made it clear that they have no intention of changing their plan to one which doesn’t include the taxes and other fees.
While I personally don’t think it’s that big an issue I do wish that T-Mobile would’ve kept the additional charges in. It just makes everything easier for everyone involved.
